Who this brief is for

Currently set up for Head of Customer Success.

Start from a template

Pick the closest fit, then edit. Applying a template replaces the fields below, and you can still change every word afterwards.

So you can tell it apart if you save more than one, e.g. CRO — revenue owner

Optional. Makes the writing more direct.

Fewer minutes means fewer items make the cut.

Finish the sentence: they own…

Without this, the brief can't tell a story about your customers from one about someone else — real matches get missed and lookalikes slip through.

What are they actually deciding when they read it?

Write them as situations, not keywords. “A new supply chain executive arrives and reviews inherited vendors” works far better than “CSCO”.

One per line. These are the things that mean an account might be slipping away.

Same idea: describe a situation, not a category. “A retailer announces 200 new stores next year” works far better than “Expansion”.

One per line. The things that mean there is more revenue available here.

Think of what you’re tired of seeing. “A listicle that mentions us in passing” works far better than “Irrelevant news”.

One per line. This is what keeps the brief to a handful of items instead of a news feed.

Every item closes with a suggested next step. This sets the style of that step.

What actually gets used each week

Generated from your words above. Shown in full because a filter you cannot read is a filter you cannot trust.

Your saved setups

Switch between them any time; each keeps its own wording. The active one is what next week's brief uses.

SetupReaderSignals
Customer Success — retention ActiveHead of Customer Success5 risk · 3 opportunity
CRO � revenue owner Chief Revenue Officer7 risk · 5 opportunity
CRO — revenue owner Chief Revenue Officer7 risk · 5 opportunity